Frequently Asked Questions

Yes, we’re here to help! Share your preferences with one of our travel specialists, and we’ll assist you in finding the perfect package that matches your needs and budget.

Absolutely. For example, if you're planning to travel in 3 months, you can pay one-third of the total cost immediately, another third the following month, and the remaining balance two weeks before departure.

We accept various payment methods including bank transfer, EFT, credit card, PayPal, and cash.

Yes, traveling alone is possible. Please note that prices are usually based on double occupancy (2 people sharing a room). If you prefer a single room, there will be a supplement. Just let us know when requesting a quote.

Hotels typically offer extra beds in double rooms or have family rooms that can accommodate more than 2 people. Some hotels even offer connecting rooms. The availability of these options depends on the hotel. We’ll suggest accommodations that fit your needs based on the number of guests, including children.

Certainly. If you have any special requests after booking, please contact us. We’ll add your request to your booking and forward it to the hotelier. While we can’t guarantee fulfillment, the hotelier will do their best to accommodate your needs.

Yes, we offer tailor-made trips. If you have a specific destination, duration, or group size in mind, we can create a customized itinerary and provide a quote based on your requirements.

We strongly recommend purchasing travel insurance before you leave for your holiday. Ensure that your policy includes the coverage you need for your trip.

As a convenience, we can offer travel insurance through our insurance broker. Contact us for more details if you’re interested.

If you require airport assistance, please inform us at least one week before your departure. We will arrange the necessary assistance for you.

To make changes to your booking, please review the change conditions outlined in the quote we sent you and that you accepted. Contact us to discuss the feasibility of your changes and to make the necessary adjustments.

Refer to the cancellation policy in the quote we sent you. If you need to cancel or alter your booking, contact us to discuss your options and any applicable costs.

Airlines occasionally adjust flight schedules. If your flight times change, we will notify you as soon as we receive the information. If the airline contacts you directly, please reach out to us so we can assist with updating your hotel and transfer arrangements.

Most airlines permit 20kg or 23kg of checked luggage per person, but this can vary by airline. Please check your booking confirmation for specific details.

Airline tickets and vouchers (for hotels, transfers, and other services) are typically issued 7 to 10 days before departure and will be sent to you via email. For last-minute bookings, this timeline may vary.

Vaccination requirements depend on your destination. This information is provided at booking confirmation, but we recommend checking the Ministry of Foreign Affairs website and local government sites for the most current health requirements.

As of now, masks are required at the airport and on the plane. Please stay updated on any changes to this policy.

To ensure your trip is enjoyable, we strive to provide top-quality service. If you encounter any issues, please contact us immediately by email or telephone so we can address your concerns promptly.

Some countries impose small tourist taxes that must be paid directly to the hotel upon arrival. The amount varies by country, and we will provide an estimate of these fees in your quotation.

If you wish to upgrade your room or board basis while on holiday and it's too late for us to make these changes, please contact the hotel reception. They will check availability and offer you a rate that you can pay directly to the hotel.

Pickup times for transfers are listed on the voucher we emailed to you. The exact pickup time may be confirmed approximately 48 hours before your transfer. You will receive this updated information at the hotel. Pickup times are scheduled to ensure you arrive at the airport with ample time to complete check-in and board your flight.

If your trip did not meet your expectations or if you encountered any issues attributable to Quintrip, please email us at customerrelations@quintrip.com. Include your booking number, trip dates, and provide as much detail as possible to help us address your concerns effectively.

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