Frequently Asked Questions

Yes, we're happy to assist you.

Let one of our travel specialists know what you're looking for, and we can help you find the package that suits your needs and your budget.

Absolutely.

Here's an example: you want to leave in 3 months. The first third can be paid immediately, the second third the following month, and the balance two weeks before departure.

Our payment methods include bank transfer, EFT, credit card, PayPal, and cash.

Yes, this is possible.

All prices shown are calculated on a "Per Person Sharing" basis,

i.e. 2 people sharing a room (double or twin bed).

However, if you wish to go alone (and therefore sleep alone in a room) there will be a supplement. 

Just let us know when you ask for a quote.

As a rule, hotels may provide extra beds in double rooms. Some hotels have rooms for more than 2 people (family rooms), and sometimes rooms are connected by a door in the middle to turn a double room into a family room.

However, it depends on the hotel.

We will suggest hotels that will suit your needs based on how many people (including children) you will be.

If you have a particular request after booking your vacation, contact us. We'll add this information to your booking and forward it to the hotelier.

Unfortunately, we cannot guarantee that we will be able to satisfy your request, but the hotelier will do their best to assist.

Certainly, if you have a specific travel project, we can design a travel itinerary and quote to meet your needs based on the destination, duration, and number of people.

We strongly recommend that you purchase travel insurance before you leave for your holiday.

Ensure that your travel insurance policy includes all the coverage you need before taking out the policy.

As a courtesy, we can provide you with travel insurance through our insurance broker. To do so, please contact us.

If you require assistance at the airport, please inform us at least one week before departure so that we can arrange it.

If you wish to change your booking, you should check the conditions of change on the quote we sent you and which you accepted.

If you wish to make any changes to your booking, you can contact us to check the feasibility of doing so and if possible, make the necessary changes.

Please see the cancellation policy on the quote we sent you and which you accepted.

If you are no longer able to travel and would like to cancel or change your booking, please contact us to discuss your best options.

Airlines plan their flights months in advance and sometimes they need to change the flight schedule for various reasons.

If your flight times have changed, we will inform you as soon as we receive the information.

If the airline has contacted you directly to inform you of a change to your flight, please contact us so that we can help you make the necessary changes to your hotel and transfers.

Most airlines allow passengers to take either 20kg or 23kg per person in checked luggage (this is the bag that goes in the hold of the aircraft) but it depends on the airline you use.

This information can be found on the booking confirmation that we sent you.

Airline tickets and vouchers (hotel, transfers and other services) are usually generated between 7 and 10 days before departure. These documents will be sent to you by email.

However, in the case of last minute bookings, this time frame may be different.

It depends on where you are going.

This information is provided at the time of booking confirmation, but please check the information on practices and formalities on the Ministry of Foreign Affairs website as well as on local government websites as this information may change at any time.

Please be aware that, until further notice, you will need to wear a mask at the airport and on the plane.

Because we want your trip to be as successful as possible, we do our utmost to ensure an optimal quality of service.

If you have any concerns, please contact us by email or telephone.

Some countries charge small tourist taxes which are to be paid on the spot, directly to the hotel, by the travellers.

The amount of these taxes varies from country to country, and we will indicate on the quotation, as an indication, the amount to be paid on arrival.

If once there you wish to upgrade and it is too late for us to do so, we advise you to contact the hotel reception who will check availability and offer you a rate which you will pay directly to the hotel.

Approximate pick up times are indicated on the voucher we sent you by email. However, the exact pick up time may be refined around 48 hours before the transfer, and you will be informed at the hotel.

Pick up times for transfers are calculated to ensure that you arrive at the airport well in advance and have plenty of time to complete any formalities and board your flight.

If you feel that your trip has not lived up to your expectations or if you have encountered any problem that is attributable to Quintrip, we invite you to send us an email at customerrelations@quintrip.com.

Please remember to quote your booking number, the dates of your trip and give us as much detail as possible.

Please register to receive our communications and to benefit from special offers throughout the year.

Our registration form is available here.