Frequently Asked Questions

Yes. Tell one of our travel specialists your dates, budget, who is travelling and what you enjoy, and we will suggest packages that fit. There is no obligation.

In many cases, yes. Depending on your travel dates and the hotel's cancellation conditions, you may be able to pay part of the cost when you book and the balance later, before the date shown in your quote. Some bookings, such as those close to departure or with non-refundable rooms, must be paid in full at booking. Your quote shows exactly what applies to you.

We accept EFT, credit and debit card payments. Contact us if you need another option.

Prices are usually based on two people sharing a room, so a single room carries a supplement. Tell us you are travelling alone when you request your quote and we will include it.

Often, yes. Many hotels offer extra beds in double rooms, family rooms or connecting rooms, depending on availability. We will suggest accommodation that fits the number of guests, including children.

Yes. Contact us after booking and we will add your request to your booking and pass it on to the hotel. We cannot guarantee it will be fulfilled, but the hotel will do its best.

Yes. Tell us your destination, duration and group size, and we will create a tailor-made itinerary and send you a quote.

Quintrip is a South African tour operator and online travel agency, and a member of ASATA, SATSA and ATTA. We also hold an IATA TIDS number. You can check our memberships on the websites of these organisations.

We strongly recommend it. Check that your policy covers what you need, including medical costs, cancellation and any activities you plan. We work with an insurance broker, so you can ask us for a quote.

Tell us at least one week before departure and we will arrange it.

Changes follow the conditions in the quote you accepted. Contact us as soon as possible so we can check what is possible and any costs involved.

Check the cancellation conditions in your quote. Contact us to discuss your options and any applicable costs.

Airlines sometimes change their schedules. If your flight times change, we will tell you as soon as we receive the information. If the airline contacts you directly, let us know so we can update your hotel and transfers.

It depends on the airline and the fare. Many airlines include 20 kg or 23 kg of checked baggage per person, but some fares include less. Check your booking confirmation and the airline's rules, including cabin baggage.

We send airline tickets and hotel and transfer vouchers by email, usually 7 to 10 days before departure. For last-minute bookings, the timing may differ.

Health requirements depend on your destination and sometimes on the countries you travel through. Check with your doctor or a travel clinic well before departure, and read the official advice from DIRCO and the destination's government.

Entry requirements depend on your destination and passport. Many countries require your passport to be valid for at least 6 months after your return date. Check visa and passport rules on the official government website of your destination before you travel.

If something is not right, tell the hotel or service provider straight away if you can, and contact us immediately by phone or email so we can help while you are still there.

Some destinations charge a local tourist tax or resort fee, paid directly at the hotel. The amount varies by country and hotel.

If it is too late for us to change it, ask hotel reception. They will check availability and offer you a rate, payable directly to the hotel.

It is on the voucher we emailed you. The exact pick-up time is usually confirmed about 48 hours before your transfer, and you may receive it at your hotel. Pick-up times are planned so you reach the airport in good time to check in.

If your trip did not meet your expectations, email customerrelations@quintrip.com with your booking number, travel dates and as much detail as possible.

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